Introduction – Who We Are and Why This Policy Exists
Welcome to Umrah Hajj Travels. We are a Saudi Arabia-based taxi and transport company specialising in Umrah transport, Hajj transfers, airport pickups from Jeddah, and intercity travel between Makkah, Madinah, and other cities across the Kingdom.
We understand that when you book a journey with us whether you are arriving at King Abdulaziz International Airport for your Umrah, travelling between the two holy cities, or simply need a reliable taxi in Saudi Arabia you are trusting us not just with your transport, but with your personal information.
This Privacy Policy is written to be clear, honest, and easy to understand. We want you to know exactly what information we collect when you contact us or make a booking, how we use that information to serve you better, and what rights you have over your own data. We do not hide anything behind complicated legal language.
This policy applies to all services offered by Umrah Hajj Travels, including bookings made through our website at umrahhajjtravels.com, via WhatsApp, by phone, or by email. By using any of our services, you agree to the practices described in this policy.
We never sell your personal information to third parties. Your data is used only to deliver and improve the taxi and transport services you book with us.
What Information We Collect
We only collect information that is genuinely necessary to provide you with a reliable booking experience and safe journey. Here is exactly what we may collect and when:
Information You Give Us Directly
When you contact us to make a booking or enquiry, you may provide the following:
- Your full name, so we know who to send the driver for
- Your phone number or WhatsApp contact, to confirm your booking and keep you updated
- Your email address, if you contact us by email
- Your pickup and drop-off locations, so we can plan the best route and assign a driver
- Your travel date and time, including flight number if you are arriving at Jeddah Airport
- The number of passengers and luggage requirements, to send the right vehicle size
- Your hotel name in Makkah or Madinah, for door-to-door delivery
- Any special needs or preferences you wish to share, such as child seats or accessibility requirements
Information We Collect Automatically
When you visit our website, we may automatically receive some basic technical information. This includes your IP address, the type of browser and device you are using, which pages you visited and for how long, and the website that referred you to us. This data helps us understand how people use our website so we can improve it we do not use it to identify you personally.
Data We Collect
Name, phone, booking details, travel info
Data We Never Collect
Payment card numbers, passport copies, sensitive ID data
How You Provide It
WhatsApp, phone, email, website form
Do We Sell It?
Never. Your data stays with us only.
How We Use Your Information
Every piece of information we collect is used for a specific, legitimate purpose related to delivering your taxi or transport service. We are not a data company we are a transport company. Your information serves your journey, not any other agenda.
Here is how we use your personal information:
- To confirm and manage your taxi or transport booking
- To assign the correct driver and vehicle for your group size and route
- To contact you before your journey with driver details, pickup confirmation, and any updates
- To track your flight arrival if you have provided a flight number, so your driver is ready even if you are delayed
- To send booking receipts or confirmations if requested
- To respond to any questions, complaints, or feedback you send us
- To improve our services by understanding which routes are most popular and how customers prefer to book
- To comply with any legal obligations we have as a registered transport business in Saudi Arabia
We do not use your information for automated decision-making, profiling, or marketing communications unless you have specifically asked to hear from us. We do not send promotional messages to customers who have not requested them.
Who We Share Your Information With
We take a strict, minimal approach to sharing your personal data. In most cases, your information is shared only within our own team. The only exceptions are listed below, and in all cases, sharing is limited to what is necessary to complete your journey.
Our Drivers
Your driver will be given your name, pickup location, drop-off address, and contact number. This is essential for them to find you and complete your journey safely. Drivers are not given any information beyond what they need for the trip.
Service Partners
In some cases for example, during peak Hajj or Umrah season when demand is very high — we may use trusted partner transport operators to fulfil bookings. In these situations, your booking details are shared with that partner only for the purpose of completing your journey. We choose partners who maintain the same standards of service and data care that we hold ourselves to.
Legal Requirements
We may disclose your information to authorities or regulatory bodies if required by Saudi Arabian law, a court order, or government regulation. We will only do this when legally required and will not voluntarily share data beyond what is asked.
We never share your personal data with advertisers, marketing platforms, data brokers, or any third party for commercial gain. Your information is used only to get you safely to your destination.
Section 05
How We Keep Your Data Safe
Protecting your personal information is something we take seriously. While no digital system can claim 100% security, we take practical and proportionate steps to make sure your data is kept safe from unauthorised access, loss, or misuse.
Our security measures include the following:
- Booking information is stored in secured systems with access limited to authorised staff only
- WhatsApp conversations are encrypted end-to-end by default on the platform
- We do not store payment card information payments are handled via cash or direct bank transfer, so no card data ever reaches us
- Staff who handle customer data are trained to treat it with confidentiality
- Old booking records are cleared periodically we do not hold data indefinitely
How Long We Keep Your Data
We keep your booking information for as long as is reasonably necessary to manage your journey and handle any follow-up questions or issues. As a general rule, booking records are retained for up to 12 months after your travel date. After that period, personal information is deleted or anonymised. If you would like your data deleted sooner, simply contact us and we will act on your request promptly.
Cookies and Website Tracking
Our website at umrahhajjtravels.com may use cookies small text files stored on your device to help the site function correctly and to understand how visitors use it. Cookies do not contain your personal booking data, and they do not identify you by name.
The types of cookies we may use include:
- Essential cookies that allow the website to load and function properly
- Analytics cookies (such as Google Analytics) that tell us which pages are visited most often, helping us improve the site
- Preference cookies that remember basic settings like your language
You can control cookies through your browser settings at any time. Most browsers allow you to refuse cookies, delete existing cookies, or receive a warning before a cookie is stored. Please note that disabling certain cookies may affect how some parts of the website work. For information on managing cookies, visit allaboutcookies.org.
We do not use advertising cookies, tracking pixels, or retargeting tools on our website. We are a transport service, not a marketing platform.
Your Rights Over Your Personal Data
You have rights when it comes to how your personal data is handled. We respect these rights fully and will respond to any request within a reasonable time usually within 7 working days. Here is what you can ask us to do:
- Access— you can ask us to tell you what personal information we hold about you
- Correction— if any of your details are wrong, you can ask us to correct them
- Deletion— you can ask us to delete your personal data, subject to any legal obligations we have to retain it
- Restriction— you can ask us to stop using your data in certain ways while a concern is being investigated
- Withdrawal of consent— if you previously consented to receiving messages from us, you can withdraw that consent at any time
To exercise any of these rights, simply contact us using the details at the bottom of this page. We will never charge you a fee for these requests and we will not make it difficult for you to exercise your rights.
Children’s Privacy
Our taxi and transport services are used by families travelling for Umrah, Hajj, and other journeys, and we welcome all passengers including children. However, our booking services are intended to be used by adults aged 18 and over.
We do not knowingly collect personal information directly from children under the age of 13. If a family is travelling together, the booking is made by a responsible adult, and only the adult’s contact details are collected. If you believe that a child has submitted personal information to us independently and without parental consent, please contact us immediately and we will remove that information from our records.
Third-Party Websites and Links
Our website may contain links to other websites for example, WhatsApp’s booking link, Google Maps for directions, or useful travel resources. These third-party websites are not operated by Umrah Hajj Travels and are not covered by this Privacy Policy.
When you click a link to an external site, that website’s own privacy policy will apply. We encourage you to read the privacy policies of any website you visit. We have no control over the content or data practices of third-party websites and we cannot accept responsibility for them.
Our WhatsApp communications are subject to WhatsApp’s own privacy terms. If you have concerns about how WhatsApp handles data, please refer to WhatsApp’s Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, new legal requirements, or improvements in how we handle data. When we make changes, we will update the “Last Updated” date at the top of this page.
If we make significant changes that affect how your data is used, we will make a reasonable effort to notify active customers for example, by sending a message to customers who have booked with us recently. However, we encourage you to review this page periodically to stay informed.
Continuing to use our services after a policy update is posted means you accept the updated terms. If you do not agree with any changes, please contact us to discuss your options or to request deletion of your data.
Contact Us About This Policy
If you have any questions about this Privacy Policy, want to know what data we hold about you, or would like to make a request regarding your personal information, please reach out to us directly. We are a small, family-run transport business and we read and respond to every message personally.
Company Name
Umrah Hajj Travels
Website
azherumrahhajjtravels@gmail.com
Phone / WhatsApp
We aim to respond to all privacy-related enquiries within 7 working days. If your request involves deletion or access to data, we will confirm receipt of your request and let you know the expected timeline.